Production and Operation Management

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02.09.2019-320 views -Production and Operation

 Production and Operation Managing Essay

Section B: Caselets (40 marks)

• This section consists of Caselets.

• Answer all the questions.

• Every caselet carries 20 marks.

• Comprehensive information ought to form the part of your answer (Word limit 200 to 250 words). Caselet you


The Bronson Insurance Group was formerly founded in 1900 in Auxvasse, Missouri, by James Bronson. The Bronson Group owns a variety of companies that underwrite personal and business insurance policies. Gross annual sales with the Bronson Group are hundred buck million. Lately, the company has suffered operating losses. In 1990, the company was heavily committed to computer hardware and software. Among the problems the Bronson Group faced (as well numerous insurance companies) was a issue between founded manual procedures and the relatively recent (within the past 20 years) introduction of computer equipment. This issue was illustrated by the reality much info was captured on laptop but paper files were still held for sensible and legal reasons. FILE CLERKS

The file department applied 20 document clerks who pulled data from stacks, refilled applied files, and delivered data to various departments including industrial lines, personal lines, and claims. When a file attendant received the file. Sales person delivered files to underwriters on an hourly basis during the day. The average record clerk was paid $8, 300 annually. One special document clerk utilized full time to search for requested data that an additional file clerk had not been capable of finding in the expected place. It absolutely was estimated that 40 percent of the requested files were these " no hit” files requiring a search. Generally these " no hit” files were eventually discovered stacked inside the requester's business office. The primary " customers” from the file man or women were underwriters and claims attorneys.


Company management and businesses analysts were consistently informed that the finest problem in the business was the failure of data file clerks...